Shipping Policy — BERZIK
This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from BERZIK. Our goal is to provide a transparent, reliable, and seamless experience from checkout to delivery.
By placing an order on our website, you agree to the terms described in this Shipping Policy.
1. Order Processing & Fulfillment
All BERZIK orders are fulfilled and shipped directly from Germany through our production and logistics partner MarketPrint. This allows us to maintain consistent quality control and dependable shipping operations.
Orders are typically processed within 1–3 business days before shipment confirmation.
Once your order is dispatched, you will receive an automatic email confirmation containing your tracking information.
2. Shipping Times
Europe:
Standard delivery within Europe generally takes 3–8 business days from the date your shipment is confirmed.
Delivery times may vary slightly depending on destination, local courier services, or peak periods. While we aim for accuracy, delivery timelines are estimates and not guarantees.
3. Tracking Information
Every order includes tracked shipping.
Once your package leaves our facility, you will receive a tracking number via email. This tracking link allows you to monitor your shipment in real time until it arrives at your delivery address.
If tracking information does not update or appears delayed, please contact us so we can assist promptly.
4. Shipping Costs
Shipping fees are calculated automatically at checkout based on your delivery destination.
Any customs duties, taxes, or import fees applied by your country are the responsibility of the customer. These charges are not included in BERZIK’s product or shipping prices. We recommend checking local customs regulations if you are unsure about potential fees.
5. Delivery Issues & Support
If your order does not arrive within the expected timeframe, or if you experience any delivery-related issues, please contact us immediately so we can assist.
📧 support@berzik.com
📞 +41 76 292 65 10
Our support team is committed to resolving shipping concerns efficiently and transparently.
6. Policy Updates
This Shipping Policy may be updated periodically to reflect changes in logistics partners, shipping methods, or operational improvements. The most recent version will always be available on our website.
Continued use of our website and services constitutes acceptance of the current policy.
